Privacy Policy

Your privacy matters to us. Here's how we handle your information with care and respect.

Effective Date: January 15, 2025 | Last Updated: January 15, 2025

Who We Are

ClimbNext is a Thailand-based IT service company specializing in testing process improvement. We help businesses enhance their software quality and testing methodologies. Our office is located at 47 หมู่ 4, เลขที่ 37, ซอย Luang Pho Chaem Rd, Chalong, Phuket 83130, Thailand.

When we say "we," "us," or "our," we're talking about ClimbNext. When we say "you" or "your," we mean anyone who uses our website, contacts us, or engages with our services.

Information We Collect

We collect information in a few different ways, depending on how you interact with us. Here's what we gather and why:

Contact Information

When you reach out to us or request information, we collect your name, email address, phone number, and company details. This helps us respond to your inquiries and provide relevant information about our services.

Website Usage Data

Like most websites, we collect technical information about your visit, including your IP address, browser type, pages viewed, and how long you stayed. This helps us understand how people use our site and improve the experience.

Communication Records

We keep records of our conversations with you, including emails, phone calls, and meeting notes. This helps us provide better service and remember important details about your needs and preferences.

Project Information

When working with clients, we may collect information about your testing processes, software systems, and business requirements. This is essential for providing effective consulting services.

How We Use Your Information

We use your information for legitimate business purposes that benefit both you and us. Here's what we do with the data we collect:

  • Respond to your inquiries and provide information about our services
  • Deliver consulting services and support to our clients
  • Send updates about our services, industry insights, and relevant business information
  • Improve our website and services based on user feedback and behavior
  • Maintain security and prevent fraudulent activities
  • Comply with legal requirements and business obligations
  • Analyze trends to better understand our clients' needs

We won't sell your information to third parties or use it for purposes unrelated to our business relationship with you.

Compliance with Thailand Data Protection Laws

As a Thailand-based company, we comply with the Personal Data Protection Act (PDPA) and other applicable local regulations. We process your data based on legitimate business interests, contractual necessity, or your explicit consent where required by law.

Information Sharing and Disclosure

We're careful about who we share your information with. Generally, we keep your data within our organization, but there are some situations where we might need to share it:

Service Providers

We work with trusted third-party providers for services like website hosting, email communication, and project management tools. These providers only receive the minimum information necessary to perform their services and are contractually obligated to protect your data.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation. We'll only share what's legally necessary and will notify you when possible, unless prohibited by law.

Business Transfers

If ClimbNext is acquired by another company or undergoes a merger, your information may be transferred as part of that transaction. We'll notify you of any such changes and ensure your data remains protected under this policy.

Your Rights and Choices

You have several rights regarding your personal information. Here's what you can do:

Access Your Information

You can request a copy of the personal information we have about you. We'll provide this within 30 days of your request.

Correct Inaccuracies

If you notice any incorrect or outdated information, let us know and we'll fix it promptly.

Delete Your Data

You can ask us to delete your personal information, subject to legal and business requirements.

Limit Processing

You can request that we limit how we process your information in certain circumstances.

Data Portability

You can request your data in a commonly used format if you want to transfer it elsewhere.

Withdraw Consent

If we're processing your data based on consent, you can withdraw that consent at any time.

Data Security

We take protecting your information seriously. While no system is 100% secure, we've implemented multiple layers of protection:

  • Encrypted data transmission using SSL/TLS protocols
  • Secure server infrastructure with regular security updates
  • Access controls limiting who can view your information
  • Regular security audits and vulnerability assessments
  • Employee training on data protection and privacy practices
  • Incident response procedures for potential security breaches
  • Secure backup systems with encryption
  • Regular monitoring for suspicious activities

If we ever experience a security incident that affects your personal information, we'll notify you promptly and take immediate steps to address the issue.

Data Retention

We keep your information only as long as necessary for legitimate business purposes. Here's our general approach:

  • Contact inquiries: We keep inquiry information for up to 3 years to track potential business relationships
  • Client project data: We retain project-related information for 7 years for business and legal purposes
  • Website analytics: Technical data is typically retained for 2 years to identify trends and improve our services
  • Communication records: Email and call records are kept for 5 years to maintain business continuity

After these retention periods, we securely delete your information unless we're required to keep it longer by law. You can also request earlier deletion in most cases.

International Data Transfers

Since we're based in Thailand and work with international clients and service providers, your information might be transferred outside Thailand. When this happens, we ensure adequate protection through:

  • Working only with countries and companies that provide adequate data protection
  • Using contractual safeguards that require the same level of protection we provide
  • Implementing technical measures like encryption during transfer
  • Regular monitoring of international data handling practices

Cookies and Website Technologies

Our website uses cookies and similar technologies to improve your experience and understand how you use our site. We use:

Essential Cookies

These are necessary for our website to function properly. They enable basic features like page navigation and access to secure areas.

Analytics Cookies

We use these to understand how visitors interact with our website, which pages are most popular, and how we can improve the user experience.

Functional Cookies

These remember your preferences and settings to provide a more personalized experience during future visits.

You can control cookie settings through your browser, though disabling certain cookies may affect website functionality.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll:

  • Update the "Last Updated" date at the top of this policy
  • Send email notifications to clients and active prospects
  • Post a notice on our website highlighting the changes
  • Provide a summary of key changes for easy understanding

We encourage you to review this policy periodically to stay informed about how we're protecting your information.

Questions or Concerns?

We're here to help with any privacy-related questions or concerns. You can reach us at:

Email: contact@climb-next.com

Phone: +66 53 241 863

Address: 47 หมู่ 4, เลขที่ 37, ซอย Luang Pho Chaem Rd, Chalong, Phuket 83130, Thailand

We typically respond to privacy inquiries within 5 business days.

Additional Information

This privacy policy applies specifically to ClimbNext's website and services. If you have questions about data practices of other companies or websites we might link to, you'll need to contact them directly.

For detailed information about Thailand's Personal Data Protection Act and your rights under local law, you can visit the Personal Data Protection Committee's official website or consult with a local legal professional.

We're committed to transparency and will continue updating our practices to provide you with the best possible protection for your personal information.